Privacy Policy

1. Introduction
At Pool Spa, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and protect your data.

2. Information We Collect
We may collect the following:

• Personal details (name, email address, phone number, billing/delivery addresses).

• Payment details (processed via secure third-party payment providers).

• Website usage data (cookies, analytics, IP address).

3. How We Use Your Information
We use your data to:

• Process and deliver your orders.

• Communicate with you regarding your purchase.

• Improve our website and customer experience.

• Send marketing communications (with your consent).

4. Sharing of Information
We only share your information with trusted third parties necessary for business operations, such as:

• Delivery and courier companies.

• Payment processors.

• Service providers who assist with website hosting, IT, or marketing.

We will never sell your information to third parties.

5. Cookies & Tracking
Our website uses cookies to improve user experience. You may disable cookies in your browser, but some site features may not function properly.

6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

7. Your Rights
Under POPIA, you have the right to:

• Access the personal data we hold about you.

• Request corrections or deletion.

• Opt out of marketing communications at any time.

8. Retention of Data
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

9. Contact Us
For questions about your privacy or to exercise your rights, please contact us at:
info@poolspa.co.za

10. Updates to Policy
This Privacy Policy may be updated periodically. Changes will be posted on our website.